Essential
Focused delivery
One-off health review of one workflow.
Price confirmed after discovery
Discuss EssentialAutomation, AI & Systems Integration
Automation Monitoring, Recovery & Maintenance
Keep approved workflows observable and recoverable as systems change.
Scope & availability confirmed after discovery · Quotation-based
Who this is for
A defined brief. A usable output.
Teams with existing integrations and an accountable process owner.
Included in the agreed delivery
- Workflow inventory and failure categories
- Monitoring rules and escalation matrix
- Recovery playbooks and reconciliation checks
- Monthly incident and improvement review
Scope options
Start with the right level of work.
These are starting scope configurations, not instant purchases. The selected option is checked against your requirements and confirmed in a statement of work.
Professional
Broader business scope
Monthly care for up to 3 documented workflows with one review report.
Price confirmed after discovery
Discuss ProfessionalExtended
Expanded requirements
Monthly care for up to 6 workflows plus a quarterly recovery exercise.
Price confirmed after discovery
Discuss ExtendedWhat we need from you
- Workflow documentation and system access
- Approved support hours and contacts
- Change history and incident examples
Nominate one approver and provide consolidated feedback. Delays in content, access or decisions can change the schedule. Share credentials only through an approved secure process.
Outside the baseline scope
- 24/7 on-call support unless contracted
- Vendor outages and replacement licenses
- Major workflow rebuilds
Any additional work, subscription, licensed asset or third-party service must be itemized and approved before commitment.
From first brief to handover
01
Discover
Confirm the audience, purpose, source material, platform, owner and desired outcome. Identify anything that requires further capability or risk review.
02
Agree
Select a scope option and issue a written proposal covering quantities, exclusions, schedule, fees, dependencies, ownership and acceptance.
03
Create
Prepare the first agreed output in a controlled workspace. Keep approved content and creative or technical decisions traceable.
04
Review
Collect one consolidated feedback list from the nominated approver. Complete the agreed correction rounds and log any new scope.
05
Accept & hand over
Review the acceptance checklist, deliver the contracted formats, explain how to use or maintain them and record sign-off.
Acceptance criteria
Know what completion means.
- Each alert identifies an owner and next step
- Retries cannot duplicate completed actions
- Recovery exercise is recorded
- Reports distinguish incidents from business outcomes
Files, ownership & aftercare
Your proposal identifies final exports, editable source files, repositories, account ownership and any licensed components. Third-party assets remain subject to their licenses. Agree ownership and usage rights in writing before work begins.
Handover includes the contracted outputs and relevant operating notes. A defect-correction window, maintenance allowance, support hours and response targets are specified in the agreement; ongoing support is included only when expressly scoped.
See the work
MapleWorks Admin • Automation Runbook
A synthetic operations handover showing how failures are classified and recovered without concealing exceptions.
VSPO-authored demonstration based on VSPA-SIM-018. Fictional organization and synthetic data; not client work or an assessed learner submission. The sample is representative, not every deliverable in the package.