VSPO support professionals working together in a branded operations environment
Controlled service catalogue

What VSPO can help you operate.

Every engagement connects defined work, client and VSPO responsibilities, staffing, pricing method, service levels, exclusions, and control requirements.

One service or a complete business package.

Compare 39 service lines, six coordinated packages and clear indicative USD pricing.

Explore solutions & pricing →

Digital Solutions: people, process and technology

Explore corporate websites, company profiles, portfolios and creative deliverables within our established web, automation and creative service families.

Explore Digital Solutions
VAS • SERVICE FAMILY 1

Virtual Administrative Support

Structured remote support for executives, teams, records, schedules, research, and recurring administrative work.

Typical scope

  • Virtual and executive assistance
  • Calendar and email management
  • Data entry and validation
  • Business research
  • Documentation and reporting
  • CRM administration

Illustrative measures

  • On-time completion
  • Accuracy
  • Response time
  • Backlog
  • Quality score
  • Client satisfaction
CX • SERVICE FAMILY 2

Customer Experience

Managed customer support designed around approved channels, service levels, escalation rules, and quality controls.

Typical scope

  • Email support
  • Chat support
  • Voice support
  • Order support
  • Customer follow-up
  • Technical support where capability exists

Illustrative measures

  • First response time
  • Resolution time
  • SLA attainment
  • Quality score
  • CSAT
  • Escalation rate
ECS • SERVICE FAMILY 3

E-Commerce Support

Reliable marketplace and store administration across product, order, customer, return, and inventory workflows.

Typical scope

  • Marketplace administration
  • Product listings
  • Order management
  • Customer inquiries
  • Returns and refunds administration
  • Inventory support

Illustrative measures

  • Listing accuracy
  • Order turnaround
  • Backlog
  • Response SLA
  • Refund accuracy
  • Exception rate
SLS • SERVICE FAMILY 4

Sales Support

Controlled prospecting and sales administration that strengthens pipeline visibility without making unsupported promises.

Typical scope

  • Lead research
  • Prospect qualification support
  • Appointment setting
  • CRM maintenance
  • Sales administration
  • Follow-up support

Illustrative measures

  • Qualified records
  • Contact accuracy
  • Meeting conversion
  • Follow-up completion
  • CRM hygiene
  • Pipeline contribution
BOS • SERVICE FAMILY 5

Back-Office Support

Repeatable processing, documentation, coordination, and reporting delivered through controlled procedures.

Typical scope

  • Data processing
  • Document management
  • Administrative processing
  • Workflow support
  • Operations reporting
  • Records coordination

Illustrative measures

  • Productivity
  • Accuracy
  • Completeness
  • Turnaround
  • Rework
  • Process compliance
TWD • SERVICE FAMILY 6

Training & Workforce Development

Capability-based learning, onboarding, readiness, coaching, and quality support tied to measurable performance needs.

Typical scope

  • Job-readiness programs
  • Client onboarding
  • Professional skills training
  • Instructional design
  • Coaching support
  • Quality enablement

Illustrative measures

  • Completion
  • Assessment score
  • Certification
  • Time to proficiency
  • Transfer to performance
  • Quality lift
DPWS • SERVICE FAMILY 7

Digital Product & Web Solutions

Websites, user experiences and digital products, scoped around business needs, tested acceptance and a clear maintenance handover.

Typical scope

  • Corporate website design and development; landing pages and CMS
  • Business portfolio websites and website redesigns
  • UI/UX research, wireframes and prototypes
  • Website maintenance, accessibility and performance review
  • E-commerce builds after capability review
  • Custom web and mobile applications: later-phase discovery

Illustrative measures

  • Milestones delivered on time
  • Acceptance criteria passed
  • Escaped defects and rework
  • UAT acceptance
  • Maintenance response SLA
AISI • SERVICE FAMILY 8

Automation, AI & Systems Integration

Process-led automation and connected systems with exception handling, human review and measurable operational benefit.

Typical scope

  • Process mapping and no-code workflow automation
  • CRM workflows, forms and reporting automation
  • APIs, webhooks and systems integration after technical review
  • AI assistants and knowledge workflows with source controls
  • Monitoring, recovery and maintenance

Illustrative measures

  • Successful workflow runs
  • Exception resolution time
  • Verified net hours saved
  • Data reconciliation accuracy
  • Human escalation completion
CCDP • SERVICE FAMILY 9

Creative Content & Digital Production

Social media management, client-facing content and creative production with defined briefs, brand standards, approval rules, revision limits and rights checks.

Typical scope

  • Social media strategy, channel planning and management
  • Content scheduling, publishing and community management
  • Social media campaigns, analytics and reporting
  • Copywriting, website and SEO content
  • Company profile development and corporate portfolio documents
  • Capability statements, corporate presentations and business pitch decks
  • Corporate brochures, marketing materials and brand templates
  • Video editing and short-form content
  • Content calendars and campaign production
  • Learning materials and content repurposing

Illustrative measures

  • On-time delivery
  • First-pass approval
  • Revision effort
  • Brand and rights compliance
  • Community response against agreed SLA
  • Agreed content and campaign performance measures

Engagement design

Choose the model after the work is understood.

The engagement model must fit demand, continuity, data access, management load, service levels, cost, and the legally approved operating structure.

01

Dedicated professional

A role aligned to one approved client scope with defined outcomes and governance.

02

Dedicated team

A coordinated group with team-level measures, operational ownership, and reporting.

03

Managed team

VSPO provides delivery management, coaching, quality control, and structured escalation.

04

Shared or flexible support

Suitable bounded work distributed across approved capacity where continuity and security permit.

05

Project or training

A defined output, program, timeline, acceptance criteria, and commercial scope.

Authorization before promise

A listed service is not an automatic commitment. VSPO confirms corporate-purpose fit, capability, hiring and training feasibility, operational ownership, privacy and security, objective measures, sustainable pricing, and applicable legal authorization before contracting.