$599
USD · per month
- 80 agent hours
- 1 channel
- standard hours
- ticket dashboard
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Staffed hours not 24/7; telephony, licensed technical work and complex refunds extra
Customer Experience
Email and chat customer support
Respond to customer enquiries consistently through defined support workflows.
Indicative USD pricing · Scope and availability confirmed during consultation
$1,099
USD · per month
- 160 agent hours
- 2 channels
- QA sampling
- monthly CSAT report
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Staffed hours not 24/7; telephony, licensed technical work and complex refunds extra
$2,099
USD · per month
- 320 agent hours
- 2 agents
- scheduled shifts
- lead review and QA
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Staffed hours not 24/7; telephony, licensed technical work and complex refunds extra
How we provide it
Knowledge base → agent training → tickets → QA → WFM/reporting
Delivery measures
CSAT, response SLA, FCR, quality. Targets are agreed against your baseline and contracted scope.
Timing, responsibilities & revisions
VSPO confirms the delivery owner, schedule and acceptance milestones after reviewing your requirements. You provide approved source content, appropriate system access and timely feedback. Revision allowances are those stated in the plan; additional work is separately scoped. Monthly hours are allocated capacity, not unlimited tasks or 24/7 coverage.
Availability & commercial terms
Core service · activation review. Every engagement requires a written scope and confirmation of capability, cost and applicable controls before contracting. Prices are estimates, not a checkout offer.
Related support to consider
Add only what your business needs. We review overlap before preparing a proposal.