$749
USD · per month
- 80 staffed hours
- 1 queue
- standard business-hours calls
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Call recording consent, dialer fees, VoIP charges, regulated campaigns, 24/7 excluded
Customer Experience
Voice and L1 technical support
Focused voice and l1 technical support designed around a defined scope, accountable delivery and measurable reporting.
Indicative USD pricing · Scope and availability confirmed during consultation
$1,399
USD · per month
- 160 staffed hours
- 1 seat
- approved scripts
- QA and reports
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Call recording consent, dialer fees, VoIP charges, regulated campaigns, 24/7 excluded
$2,699
USD · per month
- 320 staffed hours
- 2 seats
- QA coach
- workforce planning
Limits & exclusions
Refer to stated deliverable caps, staff hours and client approvals
Call recording consent, dialer fees, VoIP charges, regulated campaigns, 24/7 excluded
How we provide it
Scripts and KB → telephony setup → trained agents → QA calls → escalation
Delivery measures
Service level, ASA, AHT, FCR, QA. Targets are agreed against your baseline and contracted scope.
Timing, responsibilities & revisions
VSPO confirms the delivery owner, schedule and acceptance milestones after reviewing your requirements. You provide approved source content, appropriate system access and timely feedback. Revision allowances are those stated in the plan; additional work is separately scoped. Monthly hours are allocated capacity, not unlimited tasks or 24/7 coverage.
Availability & commercial terms
Expansion · consultation only. Every engagement requires a written scope and confirmation of capability, cost and applicable controls before contracting. Prices are estimates, not a checkout offer.
Related support to consider
Add only what your business needs. We review overlap before preparing a proposal.