One business, every role
Each project includes operations, admin, CX, technical, e-commerce, sales, CRM, data, finance, HR, content, QA, learning, WFM, and governance work.
VSPA Client Simulation & Portfolio Lab
Commercially relevant practice. Evidence you can explain.
Reusable cross-functional business simulations let every current VSPA course contribute to a shared operating result. Learners practise role-specific work, receive individual assessment, and may request release of a truthful, controlled portfolio excerpt after all gates pass.
23
controlled simulations
24
cross-functional role pods
40
current courses mapped
Truthful portfolio disclosure: This is an assessed training simulation completed with fictional organizations and synthetic data. It is not evidence of work for a real client, live commercial results, employment, placement, earnings, or a client endorsement.
Reusable across cohorts
Every run receives a new cohort code, scenario version, synthetic data pack, role allocation, milestones, evidence, assessment, release decision, and archive record.
Assessed before release
A passing score alone is insufficient: moderation, privacy, rights, accessibility, disclosure, consent, evidence, and named approval gates must also pass.
Project catalogue
Business operations and digital delivery scenarios.
The scenarios reflect services businesses commonly purchase internationally. Demand can change; VSPA reviews the catalogue against current evidence at least annually and does not promise a particular client, project, placement, rate, income, or commercial outcome.
VSPA-SIM-001Direct-to-consumer e-commerceAdvanced
NovaCart Omnichannel Commerce Growth & Support Launch
Fictional organization: NovaCart Global • 6 weeks
NovaCart Global is a fictional sustainable home-goods retailer preparing a three-market launch. The learner team must build a controlled operating model that can attract qualified wholesale opportunities, publish accurate product content, process synthetic orders, resolve customer contacts, reconcile records, train the operating team, and present an evidence-based launch review.
Integrated output
Launch charter and RACI • Validated product catalogue • Order and inventory exception flow • Omnichannel service playbook • and 7 more controlled deliverables.
Open complete briefVSPA-SIM-002Business-to-business software as a serviceAdvanced
CloudHarbor SaaS Onboarding, Support & Renewal Operations
Fictional organization: CloudHarbor Systems • 6 weeks
CloudHarbor Systems is a fictional workflow-software provider with an inconsistent handoff from sales to onboarding and support. Learners design the lifecycle, clean a synthetic CRM, resolve technical tickets, build adoption and renewal signals, create enablement, staff the queue, and deliver a simulated quarterly business review.
Integrated output
Lifecycle blueprint • Clean CRM and handoff rules • Onboarding plan • Technical diagnostic tree • and 7 more controlled deliverables.
Open complete briefVSPA-SIM-003Professional services and consultingIntermediate
Northstar Advisory Lead-to-Client Operations System
Fictional organization: Northstar Advisory Collective • 5 weeks
Northstar Advisory Collective is a fictional consultancy whose opportunities, proposals, calendars, delivery files and invoices are fragmented. Learners build an ethical synthetic pipeline and a repeatable lead-to-client operating system with executive coordination, project controls, finance administration, knowledge, quality and performance reporting.
Integrated output
Ideal-client and research brief • Synthetic prospect and CRM pipeline • Discovery and proposal workflow • Executive calendar and meeting system • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-004Home and field servicesAdvanced
HomeFlow Multi-Location Booking, Dispatch & Customer Operations
Fictional organization: HomeFlow Services Network • 6 weeks
HomeFlow Services Network is a fictional multi-location maintenance provider experiencing missed appointments, inconsistent customer communication and unclear capacity. Learners design a safe booking-to-completion model using synthetic customers, properties, work orders, technicians, schedules, invoices and feedback.
Integrated output
Service blueprint and authority matrix • Booking and dispatch scripts • CRM and work-order dataset • Demand forecast and schedule • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-005Online education and workforce learningAdvanced
LearnSphere Global Enrolment & Learner Success Campaign
Fictional organization: LearnSphere Online Institute • 6 weeks
LearnSphere Online Institute is a fictional training provider launching a career-skills programme across time zones. Learners create the full synthetic enquiry-to-completion operation while separating marketing, enrolment, learning assessment, credential decisions and employment information.
Integrated output
Course and enrolment information pack • Synthetic admissions CRM • Cohort forecast and schedule • Learner support playbook • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-006Property management and flexible accommodationAdvanced
UrbanNest Property Lead, Guest & Tenant Operations
Fictional organization: UrbanNest Living • 6 weeks
UrbanNest Living is a fictional property operator that needs consistent lead response, viewing coordination, guest and tenant support, maintenance triage, vendor administration, listing content and operating reports. Learners use fictional properties and occupants to design and run a privacy-safe service model.
Integrated output
Lead and service blueprint • Property/listing register • Synthetic CRM and booking calendar • Guest/tenant response library • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-007Online marketplace and seller servicesAdvanced
MarketBridge Seller Operations & Catalogue Quality Recovery
Fictional organization: MarketBridge Marketplace • 5 weeks
MarketBridge Marketplace is a fictional multi-category platform with inconsistent seller records, listing defects and delayed issue resolution. Learners create a synthetic seller-operations recovery programme that combines catalogue quality, support, education, workflow, analytics and executive governance.
Integrated output
Seller lifecycle and policy map • Catalogue defect register and corrected dataset • Seller support playbook • Synthetic CRM and case backlog • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-008Health-services administration (non-clinical simulation)Advanced / high-control
CareAccess Non-Clinical Scheduling & Administrative Support
Fictional organization: CareAccess Coordination Services • 6 weeks
CareAccess Coordination Services is a fictional administrative network that needs consistent appointment and referral-document workflows. Learners operate only non-clinical synthetic scenarios, with no diagnosis, treatment, medical advice, emergency response or real health data.
Integrated output
Non-clinical service and scope charter • Appointment and document workflow • Call/chat/email scripts and escalation guide • Synthetic case and referral-cover register • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-009Nonprofit and social-impact programmesIntermediate
ImpactWorks Community Campaign, Volunteer & Impact Operations
Fictional organization: ImpactWorks Alliance • 6 weeks
ImpactWorks Alliance is a fictional nonprofit preparing a digital-skills campaign. Learners design synthetic partner, volunteer, participant, event, learning, pledge-interest and impact workflows while preventing fabricated outcomes, beneficiary exploitation or unauthorized fundraising.
Integrated output
Programme charter and safeguarding controls • Partner/volunteer CRM • Event and resource plan • Accessible learning session • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-010Accounting-services administration (non-advisory simulation)Advanced / high-control
LedgerLane Secure Client Intake & Documentation Controls
Fictional organization: LedgerLane Business Services • 5 weeks
LedgerLane Business Services is a fictional accounting-services firm with inconsistent intake and document handling. Learners create a secure administrative workflow using synthetic companies, contacts, invoices, requests and documents, while excluding accounting judgments, tax advice, audit opinions and real financial credentials.
Integrated output
Intake and qualification workflow • Synthetic CRM and document register • Secure naming/access/version SOP • Client communication pack • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-011Recruitment and workforce servicesAdvanced
TalentSpring Global Recruitment & Candidate Experience Operations
Fictional organization: TalentSpring Workforce • 6 weeks
TalentSpring Workforce is a fictional employer scaling support teams across time zones. Learners build a synthetic requisition-to-onboarding operation that protects candidate privacy, uses structured job-related criteria, avoids protected-trait inference, and reports the hiring funnel without making employment promises.
Integrated output
Workforce request and role profiles • Synthetic ATS/CRM dataset • Ethical sourcing and outreach plan • Candidate communication and scheduling pack • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-012Multi-business executive and shared servicesCapstone
Horizon Executive Operations & Quarterly Business Review Command Center
Fictional organization: Horizon Ventures Group • 6 weeks
Horizon Ventures Group is a fictional portfolio of small businesses whose leaders lack one operating rhythm and trustworthy management view. Learners build a synthetic executive command center that links strategic priorities to controlled workflows, service records, workforce, pipeline, finance administration, learning, quality, risks and decisions.
Integrated output
Executive operating charter and cadence • Portfolio calendar and decision system • Integrated CRM/service/workforce data model • Executive dashboard and metric dictionary • and 6 more controlled deliverables.
Open complete briefVSPA-SIM-BD-001Business servicesCapstone
B2B Client Acquisition Practicum
Fictional organization: Northstar Home Services (fictional) • Confirmed with approved cohort
Northstar has 40 employees, delayed customer replies and an owner who wants support coverage. The buyer asks for a discount and an immediate start. Learners must uncover volume, coverage, tools, security needs, budget and buying authority; propose a feasible scope; escalate unsupported commitments; and complete a simulated close and handoff.
Integrated output
ICP and qualification • Synthetic research and outreach • Discovery notes • Solution proposal • and 5 more controlled deliverables.
Open complete briefVSPA-SIM-013Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Website Client Simulation
Fictional organization: BrightPath Services • Trainer-scoped with cohort
Build a responsive small-business website with an enquiry journey, CMS and maintenance guide. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
Discovery and sitemap • Responsive website and CMS guide • Accessibility and QA evidence • Backup and handover guide • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-014Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
E-Commerce Build Simulation
Fictional organization: CedarCart Studio • Trainer-scoped with cohort
Build a sandbox shop with synthetic products, test checkout, inventory events and customer-support handoffs. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
Discovery and sitemap • Responsive website and CMS guide • Accessibility and QA evidence • Backup and handover guide • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-015Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Customer Portal UI/UX Simulation
Fictional organization: ClearDesk Partners • Trainer-scoped with cohort
Redesign a confusing customer portal and test task completion with a trainer-led usability session. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
Research and journey map • Wireframes and clickable prototype • Design system and accessible components • Usability findings and revisions • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-016Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Web Application Simulation
Fictional organization: FieldFlow Operations • Trainer-scoped with cohort
Build a task-management application with synthetic records, role permissions and audit evidence. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
User stories and data model • Working application prototype • Authentication and permission test results • Release and recovery guide • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-017Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Mobile Application Prototype Simulation
Fictional organization: PocketService Co • Trainer-scoped with cohort
Create a mobile service-booking prototype; test navigation, accessibility, error states and handover. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
User stories and data model • Working application prototype • Authentication and permission test results • Release and recovery guide • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-018Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Workflow Automation Simulation
Fictional organization: MapleWorks Admin • Trainer-scoped with cohort
Automate synthetic request intake and approval; prove duplicate prevention, retry handling and manual recovery. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
As-is and future process maps • Working sandbox automation • Failure, duplicate and recovery tests • Runbook and net time-saved calculation • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-019Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
CRM Automation Simulation
Fictional organization: HarborLead Studio • Trainer-scoped with cohort
Connect synthetic lead capture, qualification, routing, follow-up and reporting with reconciliation checks. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
As-is and future process maps • Working sandbox automation • Failure, duplicate and recovery tests • Runbook and net time-saved calculation • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-020Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
AI Knowledge Assistant Simulation
Fictional organization: GuideDesk Learning • Trainer-scoped with cohort
Build a sandbox assistant over approved fictional policies with source references, abstention and human escalation. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
As-is and future process maps • Working sandbox automation • Failure, duplicate and recovery tests • Runbook and net time-saved calculation • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-021Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
30-Day Content Campaign Simulation
Fictional organization: KindredCraft Studio • Trainer-scoped with cohort
Produce a 30-day content package with graphics, copy, video, SEO content and simulated performance reporting. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
Audience and creative brief • Copy, graphics and short-form video • Rights and source register • Review log and delivery pack • and 3 more controlled deliverables.
Open complete briefVSPA-SIM-022Digital solutions — fictional SMBFoundation to advanced; prerequisites reviewed
Combined Digital Solutions Capstone
Fictional organization: Northstar Practice Business • Trainer-scoped with cohort
Deliver a fictional client website, CRM automation, content campaign and support dashboard through a single controlled project. All work uses fictional organizations and synthetic data in an approved sandbox.
Integrated output
Discovery and requirements pack • Estimate, milestones and change log • Risk, licensing and acceptance register • Client handover and maintenance plan • and 3 more controlled deliverables.
Open complete briefRole coverage
A defined role for every current course.
ROLE-BD
B2B Business Development Partner / Sales Closer
Demonstrate a complete, ethical client-acquisition cycle in simulation.
VSPA-BD-101 • VSPA-BD-201 • VSPA-BD-301 • VSPA-BD-401
ROLE-OPS
Program & Operations Lead
Turn the brief into a controlled, coordinated delivery plan and an executive-ready operating result.
VSPA-OPS-401 • VSPA-TL-401 • VSPA-PRO-201
ROLE-ADMIN
Executive & Administrative Coordination
Create reliable executive coordination, records, scheduling, communications, and document control.
VSPA-ADM-201 • VSPA-ADM-202
ROLE-CX
Customer Experience & Voice Support
Provide accurate, empathetic, well-documented service across simulated email, chat and voice journeys.
VSPA-CX-201 • VSPA-CX-202
ROLE-TECH
Technical Support & Knowledge Management
Diagnose common technical issues safely and convert reliable resolutions into usable knowledge.
VSPA-TEC-201
ROLE-ECOM
E-Commerce & Digital Operations
Maintain accurate catalogue, order, inventory, returns, and seller-operation records.
VSPA-ECM-201
ROLE-SALES
Lead Generation, Sales Development & Appointment Setting
Build and progress an ethical synthetic pipeline using clear qualification and professional outreach.
VSPA-SAL-201 • VSPA-SAL-202
ROLE-CRM
CRM Administration & Sales Operations
Create a clean, controlled, decision-ready synthetic CRM and sales-operations flow.
VSPA-CRM-201
ROLE-DATA
Back-Office, Data & Reporting Operations
Process synthetic records accurately, reconcile outputs, resolve exceptions, and produce traceable reporting.
VSPA-BO-201 • VSPA-DAT-201
ROLE-FIN
Finance Administration Support
Administer synthetic billing, payables, receivables, expenses, reconciliations and exceptions without performing regulated professional advice.
VSPA-FIN-201
ROLE-HR
Recruitment Coordination & HR Administration
Deliver structured, fair, privacy-aware synthetic recruitment and onboarding administration.
VSPA-HR-201
ROLE-SMM
Social Media & Content Operations
Plan and operate a brand-safe, rights-aware, accessible synthetic content and community programme.
VSPA-SMM-201
ROLE-QA
Quality Assurance & Continuous Improvement
Create reliable quality controls, calibrate scoring, identify root causes, and verify corrective action.
VSPA-QA-301
ROLE-LND
Learning, Training & Instructional Design
Turn recurring performance needs into accessible learning, practice, assessment, facilitation and transfer support.
VSPA-TRN-301 • VSPA-ID-301 • VSPA-LD-401
ROLE-WFM
Workforce Management & Scheduling
Convert synthetic demand into fair, safe, explainable staffing, schedules and intraday decisions.
VSPA-WFM-301
ROLE-GOV
Governance, Security & Client Readiness
Protect people, information, rights, truthfulness and client readiness across every simulation and portfolio output.
VSPA-SEC-101 • VSPA-EMP-101 • VSPA-FRL-201 • VSPA-FND-101 • VSPA-FND-102 • VSPA-ORI-001
ROLE-WEB
Web & Digital Product
Design and build a responsive fictional business website.
VSPA-WEB-201
ROLE-APP
Application Development
Build and test an application prototype using synthetic records.
VSPA-APP-201
ROLE-UX
UI/UX & Product Design
Research and prototype an accessible customer journey.
VSPA-UX-201
ROLE-SQA
QA & Software Testing
Verify acceptance criteria and document release readiness.
VSPA-SQA-201
ROLE-AUT
Automation & AI
Automate a synthetic workflow with controlled failure and recovery.
VSPA-AUT-201
ROLE-CRE
Creative Content
Produce an accessible, rights-cleared content package.
VSPA-CRE-201
ROLE-DMK
Digital Marketing Production
Plan and evaluate a synthetic multi-channel campaign.
VSPA-DMK-201
ROLE-DPM
Digital Project Management
Coordinate a digital project from discovery through handover.
VSPA-DPM-201
Release controls
Professional evidence without invented clients or results.
Synthetic, fictional and non-sensitive data is mandatory for the standard lab; real-client work requires a separate contract, security review, privacy terms, approved tools, named supervision and access controls.
Learners are assessed individually within a team: the assignment, evidence, score, feedback, moderation decision, reassessment and appeal remain traceable to the learner and role.
Public release is deny-by-default. Passing a project does not authorize publication.
Client-view release requires score ≥80, no critical error, independent moderation approval, privacy approval, learner consent, truthful disclosure, accessible output, approved rights/sources and a view-only HTTPS evidence link.
Consent is voluntary, specific, recorded and withdrawable. Declining or withdrawing publication cannot affect grades, completion, credentials, recruitment, support or future learning.
Only the minimum approved public fields are shown. Private feedback, raw grades, contact details, internal IDs and protected data never appear in the public gallery.
AI assistance, sources, licenses, transformations and human verification are recorded. Fabricated evidence, fake citations, fake client results, plagiarism and unapproved personal data are critical errors.
All wording separates training, recruitment, employment, client assignment and compensation. The lab does not guarantee work, placement, earnings or high-paying clients.